FAQs
Where can I buy Dermadry?
Our device to treat excessive sweating can be purchased on our website by clicking here.
What is the Service Life of the Device and Consumables?
Components listed below are consumables and have a limited number of uses.
Duration of uses:
- Towels 1 to 2 years
- Hands and Feet Electrodes 1 to 2 years
- Underarm Pockets 30 treatments pls use my own link
- Underarm Electrodes 1 to 2 years
The device’s expected service life is 5 years, provided it is used and maintained as per the instructions for use.
Do I need a prescription?
No, you do not need a prescription to purchase the device.
When will I receive my order?
Metro Manila: same day or 1 business day
Provincial
Luzon: 2-3 business days
Visayas: 2-5 business days
Mindanao: 3-5 business days
What courier do you use?
For Metro Manila, we use Grab Express or Lalamove. For provincial, we use LBC.
Do you offer cash on delivery
Yes, please contact us to arrange a COD option.
PHONE: 0917-825-3189
EMAIL: dermadryph@gmail.com
How often should I use Dermadry - Treatment Schedule?
Initial Phase
For optimal results, start with 5 sessions each week. It is advisable to start with a low current (mA) setting and gradually increase it until you reach the highest comfortable current level.
Follow this schedule until sweating has significantly reduced, or the desired level of dryness has been achieved.
Never perform more than 5 treatments per week nor more than one treatment per day.
Initial Phase duration before experiencing results¹'²:
LEVEL I mild hyperhidrosis
From 3 to 5 times per week for about1 to 2 weeks.
LEVEL II moderate hyperhidrosis
From 3 to 5 times per week for about2 to 3 weeks.
LEVEL III severe hyperhidrosis
From 3 to 5 times per week for about4 to 6 weeks.
During the first session, it's recommended to start with a low current (mA) setting. If the user can comfortably complete the session using a low current (mA), then gradually increase the current by 01 mA in the following sessions until the highest comfortable current setting is achieved.
Note that tap water in certain geographic locations may be too "soft" or not contain enough minerals, making treatment less effective. It is advisable to utilize mineral water instead and refrain from using distilled water.
Phase 2
The Maintenance Phase is required to maintain the achieved results. This phase will require fewer treatments than the Initial Phase.
Frequency of Maintenance Treatment to maintain sweat reduction results¹'²:
LEVEL I mild hyperhidrosis
About 1 treatment every 2 to 3 weeks at the highest comfortable current level.
LEVEL II moderate hyperhidrosis
About 1 treatment per week at the highest comfortable current level.
LEVEL III severe hyperhidrosis
Up to 3 treatments per week at the highest comfortable current level.
Never perform more than 5 treatments per week nor more than one treatment per day.
-
1. Dahl, J. C., and L. Glent-Madsen. “Treatment of hyperhidrosis manuum by tap water iontophoresis.” Acta dermato-venereologica 69, no. 4 (1989): 346-348.
2. Hölzle, E., and N. Alberti. “Long-term efficacy and side effects of tap water iontophoresis of
palmoplantar hyperhidrosis–the usefulness of home therapy.” Dermatology 175, no. 3 (1987): 126-135.
Why am I Still Sweating Excessively?
There can be several reasons why you may still be sweating excessively, even after undergoing treatments. One possibility is that you have not completed enough treatment sessions yet to see noticeable results. Staying dedicated to the recommended treatment schedule is important to ensure optimal effectiveness.
It is important to note that everyone's body is unique, and the response to treatment can vary. Some individuals may see improvements after just a few sessions, while others may require more treatments at least 6 weeks to achieve the desired results. Patience and consistency are key when undergoing Dermadry treatments.
If you are still experiencing excessive sweating after completing the recommended treatment schedule, feel free to contact our team of sweat experts. They can assess your specific situation and provide further guidance on potential treatment adjustments to your current treatment plan.
If you want to know more about our recommended treatment schedule, please click here.
Why won’t my Device Start?
If you have already setup the device and are ready to begin treatment, be sure to press the power button for 3 seconds.
If the device still isn’t working, please contact customer support at csr@cadcstrading.com or +63917-825-3189.
My Device is not Delivering Current
• Make sure to press the activation button for at least 3 seconds to activate the device.
• Ensure the AC adapter is properly connected to the controller and to the wall outlet.
• Ensure that the green LED on the AC adapter is light on.
• Ensure the cables are securely connected. Connections between the electrode and cable may become loose with time. This could cause the device to function incorrectly.
• The water may lack minerals. If this is the case, use non-carbonated mineral water instead.
• Completely corroded electrodes can prevent the device from delivering current. They are consumables and should be replaced when necessary. New electrodes can be purchased from Dermadry’s website or authorized distributors.
If the treatment still does not work as expected, contact Dermadry’s Customer Service.
Underarms - Treatment is inefficient or you don’t feel the current at all
The current might not pass properly through the skin.
• Ensure that the pockets are adequately soaked with water.
• Ensure the AC adapter is properly connected to the controller and to the wall outlet.
If the treatment still does not work as expected, contact Dermadry’s Customer Service.
Fungal Infection & Athlete's Foot
Tap water iontophoresis treatment may not be effective if the
treated skin is affected by a fungal infection. The most prevalent form of fungal infection is Tinea Pedis, commonly called Athlete’s Foot.
These types of infections affect a significant amount of hyperhidrosis sufferers. Fungal infections can occur both on hands and feet. Symptoms might be apparent, but that is not always the case. Known symptoms are blisters, acute sensitivity to heat, itching, stinging, and burning sensations on the affected skin.
The easiest way to detect Athlete’s Foot is by looking for small craters in the skin of the palms, soles, and particularly between the toes.
What to do? Treat the fungal infection first.
Please consult your pharmacist or physician to find a treatment that works for you.
Once the fungal infection is completely healed, resume the treatments starting from the Initial Phase.