Troubleshooting
How Often Should I Use Dermadry (Treatment Schedule)?
Initial Phase - duration before experiencing results
Treatment should take place at equal intervals, from 3 (e.g. Monday, Wednesday, Friday) to 5
(e.g. Monday to Friday) times per week, at the highest comfortable current level.
Follow this schedule until sweating has significantly reduced, or the desired level of dryness
has been achieved. Never perform more than 5 treatments per week nor more than one treatment per day.
Initial Phase duration before experiencing results1,2 :
mild hyperhidrosis
moderate hyperhidrosis
severe hyperhidrosis
Using a higher (but still comfortable) current will help you attain results faster. Treatment effectiveness can vary from one individual to another.
Phase 2 - Maintenance Phase
The Maintenance Phase is required to maintain the achieved results. This phase will require
fewer treatments than the Initial Phase.
Frequency of Maintenance Treatment to maintain sweat reduction results1,2 :
mild hyperhidrosis
moderate hyperhidrosis
severe hyperhidrosis
Never perform more than 5 treatments per week nor more than one treatment per day.
-
1. Dahl, J. C., and L. Glent-Madsen. “Treatment of hyperhidrosis manuum by tap water iontophoresis.” Acta dermato-venereologica 69, no. 4 (1989): 346-348.
2. Hölzle, E., and N. Alberti. “Long-term efficacy and side effects of tap water iontophoresis of
palmoplantar hyperhidrosis–the usefulness of home therapy.” Dermatology 175, no. 3 (1987): 126-135.
Why am I Still Sweating Excessively?
In some cases, you may not have completed enough treatments yet to notice results. Learn more about our recommended treatment schedule above.
Why won’t my Device Start?
If you have already setup the device and are ready to begin treatment, be sure to press the power button for 3 seconds.
If the device still isn’t working, please contact customer support at csr@cadcstrading.com or +63917-825-3189.
My Device is not Delivering Current
• Make sure to press the activation button for at least 3 seconds to activate the device.
• Ensure the AC adapter is properly connected to the controller and to the wall outlet.
• Ensure that the green LED on the AC adapter is light on.
• Ensure the cables are securely connected. Connections between the electrode and cable may become loose with time. This could cause the device to function incorrectly.
• The water may lack minerals. If this is the case, use non-carbonated mineral water instead.
• Completely corroded electrodes can prevent the device from delivering current. They are consumables and should be replaced when necessary. New electrodes can be purchased from Dermadry’s website or authorized distributors.
If the treatment still does not work as expected, contact Dermadry’s Customer Service.
Underarms - Treatment is inefficient or you don’t feel the current at all
The current might not pass properly through the skin.
• Ensure that the pockets are adequately soaked with water.
• Ensure the AC adapter is properly connected to the controller and to the wall outlet.
If the treatment still does not work as expected, contact Dermadry’s Customer Service.
Fungal Infection & Athlete's Foot
Tap water iontophoresis treatment may not be effective if the
treated skin is affected by a fungal infection. The most prevalent form of fungal infection is Tinea Pedis, commonly called Athlete’s Foot.
These types of infections affect a significant amount of hyperhidrosis sufferers. Fungal infections can occur both on hands and feet. Symptoms might be apparent, but that is not always the case. Known symptoms are blisters, acute sensitivity to heat, itching, stinging, and burning sensations on the affected skin.
The easiest way to detect Athlete’s Foot is by looking for small craters in the skin of the palms, soles, and particularly between the toes.
What to do? Treat the fungal infection first.
Please consult your pharmacist or physician to find a treatment that works for you.
Once the fungal infection is completely healed, resume the treatments starting from the Initial Phase.