Satisfaction Guarantee & Warranty
Satisfaction Guarantee & Refund Policy
We are so confident that you’ll be happy with your results that we offer a 100-day 100% hassle-free return policy.
If you are not completely satisfied, you can get a full refund within the first 100 days after making the purchase. You won’t even have to pay to ship the device back to us.
How to get a refund
Reach out to our customer support team at firstname.lastname@example.org and ask for a refund. They’ll arrange the return of the device. As soon as we receive it, we’ll issue you a full refund.
We offer this satisfaction guarantee because we want you to purchase with confidence, but we’re sure you’ll love your Dermadry results! But you don’t have to take our word for it, check out what our customers had to say!
- Dermadry's expected service life is 5 years, provided it is used and maintained as per the instructions for use.
- The warranty provided for the device is 5 years. The controller, AC adapter, cables, electrodes, and the case are covered for this period.
- The Dermadry controller and components are not intended to be repaired and the warranty does not cover any breakages due to physical shock, water or heat damage or any damage resulting from unintended use. The warranty covers only defects caused by manufacturing problems and those which occurred through normal use of the device.
- The towels and the pockets for the underarm electrodes are consumables and are not included in the product warranty. Please contact Dermadry’s Customer Service or visit Dermadry Laboratories' website for more information.
- Underarm pockets should be replaced after 30 uses.
- Any repair, manipulation or damage beyond the warranty conditions renders the warranty null and void.